Key takeaways
- The AI prepares, the person decides.
- Keep hiring, pay and big-money decisions with people.
- Start with a job nobody likes doing.
When AI joins your team, the question isn't "will it replace people?" It's "which parts of the job should it do?"
Good jobs for AI
- Reading and sorting large amounts of messages or documents.
- Typing information into the right place.
- Writing first drafts for people to review.
- Reminders and follow-ups.
- Finding information across many files.
Jobs that stay with people
- Decisions about hiring, firing and pay.
- Handling upset customers.
- Anything involving large amounts of money.
- Judgement calls that depend on knowing your clients.
A simple way to split the work
The AI prepares, the person decides. The AI collects the facts and suggests an answer. A person looks at it and approves, changes or rejects it. As trust builds, low-risk tasks can run without approval.
Tips for getting your team on board
- Start with a job people dislike. Nobody misses retyping invoices.
- Involve the people who do the work. They know the exceptions.
- Explain what changes and what doesn't. Say what the AI will and won't do.
- Keep a way to correct it. People should be able to flag mistakes in one click.
Where it works well
It works best where the AI takes the dull parts and people have more time for the work that needs them.
Want to see which parts of your team's work could be handed to AI? Book a 30-minute call.
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